Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and service.
What materials are used in Clocks and Colours jewelry?
Our pieces are primarily handcrafted from high-quality 925 Sterling Silver and premium grade Stainless Steel to ensure durability and a lifetime of wear.
How do I determine my correct ring size?
We provide a comprehensive size guide on each product page. We recommend measuring your finger at the end of the day or visiting a local jeweler for the most accurate measurement.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces are final sale and cannot be returned.
Will your jewelry turn my skin green?
No. Because we use genuine 925 Sterling Silver and Stainless Steel rather than base metals like brass or copper, our jewelry will not discolor your skin.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. All Clocks and Colours pieces come with a one-year warranty covering any manufacturing defects.