Returns & Exchanges
At Clocks and Colours, we stand behind our craftsmanship and offer a 30-day window for returns and exchanges on all unworn jewelry. If your piece doesn't fit your style or your size, we are committed to making it right through a seamless return process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back for a refund or store credit.
Package Your Gear
Place the items in their original packaging, ensuring all protective pouches and authenticity cards are included to prevent damage during transit.
Print and Ship
Download and print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Processing and Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method or issue your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing